Return and Refund Policy
Effective Date: 17-Nov-2024
At Bebo Studio ( Trademark of Mahi Madan India Private Limited), we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help. Please review our Return and Refund Policy for detailed information on how to return items and request refunds.
1. Return Eligibility
We accept returns under the following conditions:
- The item must be unworn, unwashed, and in its original condition with tags and packaging intact.
- The return request must be initiated within 7 days of receiving the order.
- Customized or made-to-order items are non-returnable and non-refundable unless they are defective or damaged upon receipt.
2. Non-Returnable Items
The following items are not eligible for return:
- Items on sale or purchased as part of a promotional offer
- Intimate apparel or accessories
- Customized or altered products
3. How to Request a Return
To initiate a return, follow these steps:
- Contact Us: Email us at info@bebostudio.com with your order number, item details, and the reason for return.
- Approval: Once your return request is approved, you will receive instructions on how to send the item back.
- Shipping: Customers are responsible for the return shipping costs unless the item is defective or incorrect.
4. Refund Process
Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved:
- Refunds will be processed to the original payment method within 7-10 business days.
- For Cash on Delivery (COD) orders, refunds will be issued as store credit or bank transfer (details will be collected during the return process).
5. Damaged or Defective Items
If you receive an item that is damaged or defective:
- Contact us at info@bebostudio.com within 48 hours of delivery with photos of the damaged item.
- We will provide a replacement or a full refund, including return shipping costs.
6. Exchange Policy
We currently do not offer direct exchanges. To exchange an item, please follow the return process and place a new order for the desired product.
7. Cancellation Policy
- Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible if the item has already been shipped or customized.
- Refunds for canceled orders will be processed to the original payment method within 7-10 business days.
8. Contact Us
If you have any questions about our Return and Refund Policy, please feel free to contact us:
Email: info@bebostudio.com